Shipping Policy — Stonehaus

At Stonehaus, we are committed to delivering your order safely, quickly, and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotions, or product launches, processing times may be slightly extended. Once your order has been shipped, you will receive a shipping confirmation email along with tracking details.

Shipping times vary depending on your location. Domestic orders typically arrive within 5–10 business days, while international orders generally take 7–15 business days. Delivery timelines are estimates and may be affected by customs clearance, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping costs are calculated at checkout based on your delivery location and order size. From time to time, free shipping promotions may be offered and will be clearly displayed on our website when available.

After your order ships, a tracking number will be sent to your email so you can monitor delivery progress through the shipping carrier. If you do not receive tracking information within three business days after placing your order, please contact our support team.

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in product or shipping costs.

Please ensure your shipping address is accurate at checkout. Stonehaus is not responsible for delays or lost packages caused by incorrect or incomplete address information provided by the customer. If you notice an error, contact us immediately at support@stonehaus.com before your order is shipped.

If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery and provide your order number along with supporting photos if applicable. We will work with the shipping carrier to resolve the issue as quickly as possible.

While we strive to deliver orders on time, Stonehaus is not liable for delays caused by courier disruptions, customs processing, or natural events beyond our control. We appreciate your patience and understanding in such situations.

For any shipping-related inquiries, please contact Stonehaus Customer Support at support@stonehaus.com. Our typical response time is 24–48 business hours.

Thank you for shopping with Stonehaus.