Refund policy
Refund Policy — Stonehaus
At Stonehaus, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
You may request a refund within 14 days of receiving your order if:
- The item is unused and in its original condition.
- The product is returned in its original packaging.
- Proof of purchase or order confirmation is provided.
Items showing signs of use, damage caused by customers, or missing original packaging may not qualify for a refund.
2. Non-Refundable Items
The following items are not eligible for refunds:
- Final sale or clearance items
- Gift cards
- Items damaged due to misuse or improper handling
3. Refund Process
To request a refund:
- Email us at support@stonehaus.com with your order number and reason for return.
- Our support team will provide return instructions.
- Ship the item back using the provided details.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery.
- Include photos of the product and packaging.
We will arrange a replacement or full refund at no additional cost.
5. Refund Approval & Processing
- Once your return is received and inspected, you will be notified of approval.
- Approved refunds are processed to the original payment method within 5–10 business days.
- Processing times may vary depending on your bank or payment provider.
6. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your payment provider.
- If the issue persists, contact us at support@stonehaus.com.
7. Contact Us
For any refund-related questions:
Stonehaus Customer Support
Email: support@stonehaus.com
Response Time: 24–48 business hours
Thank you for shopping with Stonehaus.